Privacy Policy

Last updated: 13th November 2025

Newton Caravan Services is committed to protecting your privacy and handling your personal data responsibly. This policy explains what information we collect, how we use it, and your rights under UK data protection law.

Who We Are

Newton Caravan Services is a UK-based business providing caravan servicing, inspections, and repairs. Our contact details are available on our website.

What Information We Collect

We may collect and store the following personal data:

• Name, address, phone number, and email

• Caravan details (make, model, registration)

• Booking history and service records

• Payment information (if applicable)

• Website usage data (e.g. cookies, IP address, browser type)

How We Use Your Information

We use your data to:

• Respond to enquiries and manage bookings

• Maintain service records and issue certificates

• Send service reminders or updates (if opted in)

• Improve our website and customer experience

• Comply with legal obligations

We do not sell or share your data with third-party marketers.

Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Consent (e.g. when you opt in to updates)

• Contract (e.g. to fulfil a booking)

• Legal obligation (e.g. record keeping)

• Legitimate interest (e.g. improving services)

Data Retention

We retain your data only as long as necessary for the purposes outlined above. Service records may be kept for up to 7 years for compliance and warranty purposes.

Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Please note: Certain records — such as gas safety certificates, service history, and compliance documentation — must be retained for legal and regulatory purposes. These cannot be deleted upon request, but personal contact details may be removed where appropriate.

Our website may use cookies to improve functionality and monitor usage. You can manage cookie preferences through your browser settings.

Third Parties

We may use GDPR-compliant third-party tools (e.g. email, calendar, analytics) to support our services. These providers are bound by data protection agreements.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated date.